Returns, refunds and exchange policy

If you change your mind

If you want to return an unwanted item for a refund or an exchange, please return the item within 14 days of receipt. Please contact us to let us know that you wish to return your order.  If the item is returned in its original, undamaged packaging and is unused, a refund or exchange (whichever you prefer) will be given. We will not cover the cost posting. Please obtain proof of posting. Please note that your right to return products does not apply to items that have been made to your specification i.e. bespoke items.

Faulty goods

In the unlikely event that your item(s) is faulty, returns will be accepted and a full refund or exchange (whichever you prefer) will be given. We will refund return delivery costs. Please contact us to let us know that you wish to return your order.

Refunds

Refunds will be issued subject to the conditions outlined above. All refunds will be processed within 7 days of receipt.

Your statutory rights are not affected.